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CVE-2024-57727

7.5, high Known exploited Used in ransomware

SimpleHelp Path Traversal Vulnerability

NVD (opens in a new tab) CVE.org (opens in a new tab) CISA KEV catalogue (opens in a new tab)
CVSS
7.5, high high CVSS v3.1
EPSS, next 30 days
97% higher than 99.8% of scored CVEs
Exploitation
Confirmed in the wild
Published
15 Jan 2025a year ago

Known exploited

CISA added this to the Known Exploited Vulnerabilities Catalog on 13 Feb 2025 and links it to ransomware activity. US federal agencies had to remediate by 6 Mar 2025, a deadline that has passed.

Required action. Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Details

Vendor
SimpleHelp
Product
Simplehelp
Weakness
CWE-22 (opens in a new tab)
Status
Analyzed
Updated
4 Aug 2026
Assigner
cve@mitre.org

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

References 3

Advisories 2

Other references 1

The kind is read from NVD's tags where present and from the shape of the URL otherwise, so treat it as a hint.

Other SimpleHelp CVEs

Every SimpleHelp CVE we hold

Same vendor in what we hold, not a known link between the flaws.

  • CVE-2026-48558 SimpleHelp Authentication Bypass Vulnerability KEV EPSS 6% 10, critical
  • CVE-2024-57726 SimpleHelp Missing Authorization Vulnerability KEV EPSS 67% 9.9, critical
  • CVE-2024-57728 SimpleHelp Path Traversal Vulnerability KEV EPSS 65% 7.2, high

Beyond this page

Is CVE-2024-57727 in your network?

This page tells you how dangerous CVE-2024-57727 is out there. Whether it sits on one of your devices, only a scan of your own network can tell. That is what our systems do, every day, for the companies we protect.

CVE-2024-57727 is in the CISA catalogue of exploited vulnerabilities: attackers are already exploiting it.

  • EXYS7600 OCELOT

    Find it before attackers do

    Ocelot scans your network on a schedule and reports every vulnerability it finds by its CVE identifier, with its CVSS score and how many of your hosts are affected. A finding like CVE-2024-57727 comes with the devices to patch.

    Learn more about EXYS7600 OCELOT

  • EXYS7950 KONDRA

    Detect it if it's exploited

    Until the patch is applied, Kondra monitors your network, events and endpoints in real time. It keeps an inventory of the software installed on every endpoint, and its anomaly detection rules flag what an attacker does once inside.

    Learn more about EXYS7950 KONDRA
Check your exposure

Assembled from the NVD 2.0 API, the CISA Known Exploited Vulnerabilities Catalog and FIRST EPSS. Scores are as of our last collection on 17 Oct 2026, not the live upstream state.